10
Mar
08

how to recover & repair from mail.app crash on an iphone

(edited to add some screen grabs)

since it took me about an hour to work it all out with untold google searches, forums etc here’s what to do if you open up the mail.app on the iphone and get a blank screen which reverts to the desktop about 20 seconds later

assuming you have installer.app – update it
install:
openbsd
community sources (if not already)
openssh

power down the iphone completely

download putty (windows) and start the iphone
connect the usb lead to your pc & iphone
connect to your wifi and note your ip address
open up putty and put the ip address in, click on open
putty.jpg

you’ll have to wait around 30 seconds for the key to be generated, when it is and the certifcate prompt comes up say yes
login as: root
putty1.jpg

type in the password: its either dottie or alpine depending on which version of iphone you have
putty2.jpg

once you’re logged in (you’ll see the # prompt) type passwd and change it to “whatever you want your new
password to be”
putty3.jpg

retype your new password
putty4.jpg

type:

chown -R mobile:mobile /private/var/mobile
putty5.jpg

press return

turn off & power down and back up and you should be sorted


29 Responses to “how to recover & repair from mail.app crash on an iphone”


  1. March 18, 2008 at 6:19 am

    I used your instructions and they followed thru without a hitch except that the mail still is inoperative and now I get that annoying “Edit Home Screen” alert every five seconds.

  2. 2 henschwa
    April 5, 2008 at 4:21 pm

    same problem with my one.

    is there a way out ?

  3. 3 max
    April 15, 2008 at 2:14 am

    worked here – thanks

  4. 4 darko
    April 15, 2008 at 3:35 pm

    Thnx for help. My mail is fixed. Greeting from Croatia Adriatic Sea ( Island Hvar )

  5. 5 jan
    April 15, 2008 at 9:08 pm

    mail fixed thanks

  6. April 19, 2008 at 4:50 am

    Same problem as Steve. Now whenever I turn on my iPod, the “Edit Home Screen” alert constantly pops up and then the iPod reboots on it’s own.

    Ugh.

  7. 7 Robh
    April 27, 2008 at 4:54 pm

    greetings from Italy. worked a charm. thx for the intro to putty!

  8. 8 Alps
    April 30, 2008 at 8:20 am

    It works! Thanks bro…

  9. 9 Dead iPhone!
    April 30, 2008 at 9:06 pm

    I’ve tried this and am now wishing i hadn’t.

    The iphone now pops up the Edit Home Screen – Dismiss screen every5-10 seconds, i can only reboot the iPhone by holding down both the Sleep and Home buttons, and i can’t get into any menus or do anything at all with it. It’s not dea, but it might as well be.

    Can’t see it in iTunes so i can’t do a restore, can’t see it in ZiPhone so can’t try do-it-all again

    Any suggestions ?

  10. 10 bill
    May 2, 2008 at 11:57 am

    Works great thanks!

  11. 11 alex
    May 3, 2008 at 8:04 am

    Guys DON’T do this fix. It only makes your phone go into many restart cycles.
    It took me ten freaking minutes to get into recovery mode
    omfg

  12. May 3, 2008 at 4:37 pm

    i’ve avoided commenting on this post but felt i should

    “worked great”

    “It works! Thanks bro…”

    “mail fixed thanks”

    etc

    life is shit and some things work and some things dont – if anyone finds a foolproof way (100%) of fixing the mail.app crash i’m more than happy to replace this post

  13. 13 mafi
    May 4, 2008 at 7:57 pm

    DON’T do this fix!!!! I had to recover my iPhone (see ).

    This fix works (from http://www.modmyifone.com/forums/showthread.php?t=43301):

    MAC:
    1) Download OpenSHH in iPhone (make sure it’s ON by using Services or Boss Prefs).
    2) Open Fugu on your Mac and connect to your iPhone.
    3) You may get an error message “Warning: Remote Host Identification Has Changed”. If so, you won’t be able to connect. If not, skip to step 7.
    4) On your Mac, click on the User/Home folder and hit CMD+Shift+G and type “.ssh”.
    5) Delete the “known host” file.
    6) Go back to Fugu and connect to your iPhone.
    7) Go to var/mobile/Library/Mail.
    8) Right click on Mail to set the permission to 777 or simply check all selection boxes.

    WIN:
    Step 1, connect to your iPhone, then steps 7 and 8

    You should now be able to open Mail on your iPhone!

  14. 15 iXamarantech
    May 16, 2008 at 11:13 am

    DEAD IPHONE, press and hold the home and power buttons for about 20 sec or until your phone restarts and displays on the screen a cable and the itunes symbol then itunes will recognize your phone in recovery mode, restore and thats it, hope it works any questions xamarante@gmail.com

  15. 16 Martin Grøn
    May 28, 2008 at 8:47 pm

    THANK YOU – connected via SSH and type chown -R mobile:mobile /private/var/mobile and VUPTI – mail is working again.

  16. 17 3ntr0py
    May 30, 2008 at 9:47 pm

    thanks for this. it worked like a charm.

  17. 18 Justin Nichols
    June 25, 2008 at 6:19 pm

    This worked like a champ for me. Thank you very, very much.

  18. 19 Al
    July 14, 2008 at 11:21 am

    wow! i haven’t changed the passwd but it worked, thanks =)

  19. 20 Micha
    July 21, 2008 at 7:33 pm

    I logged through WINSCP and just put the command. It worked out perfectly. Many thanks for this great advise!

  20. 21 kobe
    July 24, 2008 at 4:29 pm

    thanks man,
    Works like a charm. I’m very happy that my iphone is full operational again.

  21. 22 Adam
    August 4, 2008 at 11:41 pm

    Worked perfect for me thanks!!

  22. 23 stef
    August 15, 2008 at 7:23 am

    Wow! Great, it worked for me! iPhone 3G with 2.0.1 firmware. thanks!

  23. August 24, 2008 at 1:09 pm

    THX from Vienna.. Mail Fix works perfectly.! ;)

  24. 25 roneil
    August 27, 2008 at 9:27 am

    Thanks! This worked great. After restoring with pwnage tool to 2.0.2, mail didn’t work, and I didn’t want to restore again because I had already spent a lot of time installing stuff. This saved me!

  25. August 28, 2008 at 9:46 pm

    There is also an “app” in installer that fixes this issue. It’s called asMailFix2, it did the trick for me. Install and reboot afterwards.


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